Return & Refund Policy
At Grünwerk, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (receipt or order confirmation) is required
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Personal care or hygiene products (if opened)
- Final sale items
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the amount to appear in your account
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 support@grunwerkger.com
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product. We will resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us: